Frequently Asked Questions
Everything you need to know about your favorite roast.
When will my coffee be roasted and shipped?
We roast our beans in small batches to ensure maximum freshness. Orders typically ship within 1-2 business days of roasting to ensure you receive the boldest flavor possible.
Do you offer whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind sizes tailored for drip machines, espresso, or French press.
What is your return policy on food items?
Due to the perishable nature of coffee, we do not accept returns. However, if there is an issue with your order or you are unsatisfied with the quality, please contact our support team within 14 days for a resolution.
How should I store my Blackout Coffee?
To maintain peak flavor, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the oils and aromatics of the beans.
Do you offer a subscription service?
Yes! You can subscribe to your favorite blends and save 15% on every order. You can choose your delivery frequency and pause or cancel at any time through your account portal.
Is your coffee ethically sourced?
Absolutely. We partner with sustainable farms and cooperatives globally to ensure fair wages for farmers and the highest quality specialty-grade beans for our customers.